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Based on numerous customer reports, reviews on consumer platforms, and reports of investigations by state officials, Spruce Power has accumulated a significant number of complaints, often cited as one of the worst companies for solar leasing in the U.S..
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Based on numerous customer reports, reviews on consumer platforms, and reports of investigations by state officials, Spruce Power has accumulated a significant number of complaints, often cited as one of the worst companies for solar leasing in the U.S.. Many customers inherited their contracts when Spruce acquired portfolios from other companies, leading to widespread dissatisfaction with, among other issues, broken equipment, ignored repair requests, and continued billing for inoperable systems.
Common Complaints and Issues with Spruce Power:
- Non-Functional Systems and Lack of Repairs: A recurring complaint is that panels stop working, but the company fails to send technicians for months or even years, despite being responsible for maintenance.
- Poor Customer Service: Customers report waiting for hours on hold, receiving contradictory information, and being unable to speak with a supervisor.
- Billing Issues: Many customers report being charged for services even when their system is not generating power, or receiving high bills based on estimates.
- Unfair Contractual Barriers: Customers attempting to sell their homes or replace their roofs (requiring panel removal) have reported excessive fees, slow responses, and difficulties with the transfer of the lease to new homeowners.
- Investigated by State Officials: The Connecticut Attorney General has investigated Spruce Power due to rising customer complaints.
- Low BBB Rating: The company has received an 'F' rating from the Better Business Bureau and an average rating of 1 out of 5 stars from customers on the site.
Recommendations for Affected Customers:
Many customers advise filing complaints with the following agencies to get the company's attention:
Many customers advise filing complaints with the following agencies to get the company's attention:
- Consumer Financial Protection Bureau (CFPB)
- Federal Trade Commission (FTC)
- State Attorney General Consumer Protection Division
- Better Business Bureau (BBB)
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